The solutions you’re looking for are right here! If you can’t find what you’re looking for for any reason, please do not hesitate to contact our customer service team.
Got unanswered questions? You’re in luck! You’re in the right place.
Don’t forget, our customer support team is here for you 24/5.
The solutions you’re looking for are right here! If you can’t find what you’re looking for for any reason, please do not hesitate to contact our customer service team.
When a new customer opens a trading account, there are often many questions that arise. That’s why we’ve compiled all these questions and more into an easy-to-understand FAQ section.
Our registration page is the right place for you. Just fill out the form, and you’re ready to go!
Of course! To initiate a withdrawal, you must submit a “Withdrawal Request” in the RoboFund customer area. Our back-office team will carefully review this request to ensure everything is in order before we begin processing your withdrawal. Please note that the withdrawal method depends on the method used for the deposit, so it is important to consider this.
The smallest deposit we accept is $300.
As we strive for regulation, we follow guidelines and procedures similar to those of regulated banks based in the EU. Therefore, your withdrawals are sent to the same source as your deposit method.
At RoboFund, we consider a $300 deposit to be modest. Remember that it’s not just a financial investment but also an investment of your time, demonstrating your commitment to trading. Our research has shown that $300 is the minimum amount from which you can expect a meaningful return.
With a lower amount, the results might not be significant. Many of our traders start with $5,000, but some also start with $300. Our analysis shows that a trading account ideally should reach about $10,000 within a month to run well. This can be achieved if you start with $5,000 and then make smaller deposits of $2,500 each. Most of our traders eventually invest about $250,000 over the course of their trading journey, typically achieving good returns. This success, however, depends on careful risk management, market knowledge, and the development of a comprehensive trading plan. All these aspects can be discussed with your account manager, who will help you refine your approach.
We recognize the tendency to deposit the minimum amount, but we have found that larger investments often lead to higher potential returns. Although our smallest allowable deposit is $300 (or the equivalent in another currency), we have determined that an investment of at least $2,500+ is the most advantageous approach for trading. While leverage and bonuses can certainly offer benefits, your initial investment lays the groundwork for your trading journey. If you’re still unsure, do not hesitate to contact your account manager, who will explain the correlation between higher investments and greater profits.
Unfortunately, we offer no additional bonuses beyond the 100% deposit bonus on your first deposit. When trading and investing in financial markets, risks are inevitable, and fluctuations in your account balance are to be expected. However, when trading with RoboFund, you cannot lose more than the available amount in your account.
Definitely not! Trading and investing in the financial markets involves risks, and fluctuations in your account balance are to be expected. However, when trading with RoboFund, you cannot lose more than the amount available in your account.
There are several ways to get in touch with our customer support team. The easiest is by phone at +44 20 3514 8348 or by email at [email protected]. Our team is ready to assist you and is available 24/5.
Absolutely none! There are no fees for deposits to your RoboFund trading account.
Transparency and trust are paramount at RoboFund. We are committed to providing our customers with clear and honest information, so there are no hidden fees with us. However, we do charge a withdrawal fee of 5%, which covers the processing costs for credit and debit cards. There are usually no fees for bank transfers. Additionally, other account-related fees may apply, such as SWAPs and fees for inactive accounts. If you have questions about these fees, your account manager or our customer service team is available to help.
This can occasionally happen. There are several reasons for this, such as insufficient funds for the transaction or a block imposed by your bank on certain online transactions. We recommend that you contact your bank or financial institution directly to resolve the issue.
Unfortunately, we do not permit transactions by third parties. Only the account holder is authorized to deposit or withdraw money. This rule applies to both deposits and withdrawals. The transfer of funds to credit/debit cards or bank accounts of third parties is strictly prohibited. We carefully adhere to this regulation to ensure the safety of our customers’ accounts according to the regulations of various supervisory authorities.
No worries! We’ve got everything under control. Resetting your password for the RoboFund customer area is a straightforward process. Click here to access the “Forgot Password” link and follow the instructions. You will be able to set a new password in no time!
Absolutely! At RoboFund, we offer trading solutions and access to financial markets. Our goal is to provide our customers with the necessary trading tools to become successful traders. However, it is crucial that customers engage themselves and commit to learning. It’s important to understand the financial markets and educate oneself before trading. Additionally, risk management should not be neglected. If you need help, we are here to support you. Do not hesitate to reach out to our customer support team or your account manager.
Trading hours are crucial for trading. For more information, please visit our Trading Hours page.
Yes, trading on weekends is permitted, but only for the cryptocurrency market. All other markets are closed at this time. Cryptocurrencies are not centralized and are not regulated, therefore you can trade Ethereum around the clock, seven days a week, 365 days a year.
It’s admirable that you want to try trading. However, before you start, you should consider some important aspects. Have you carefully weighed all associated risks? Have you sufficiently informed and educated yourself about trading? Have you created a solid trading plan? If you can answer all these questions with a yes, you can start by depositing into your account. Then, choose an instrument from any asset class that fits your trading strategy and start trading. If you answered no to any of these questions, it is advisable to speak with your account manager. They can help clarify your concerns and effectively manage the trading process.
To better understand this answer, you should know what RoboFund offers. RoboFund is a trading broker that caters to a diverse customer base, allowing them to open accounts and conduct trading transactions. We follow a strict KYC (Know Your Customer) policy to ensure compliance at all times. Once customers have registered, we offer them trading training to help them navigate the complexities of trading and avoid common pitfalls. Risk warnings are displayed throughout our website to highlight the risks associated with trading. Despite our efforts, there are cases where customers are dissatisfied or suffer losses. Why is that? The reality is that trading is not suitable for everyone. Some people overestimate their ability to outsmart the market and engage in high-risk trading practices despite our warnings. Instead of relying on well-founded strategies, they may trade impulsively and by gut feeling.
Even customers who follow our advice and exercise caution can suffer losses. The unpredictability of the market means that outcomes can change quickly, leading to unexpected results. Trading is inherently challenging, and success is not guaranteed. It is important to recognize that trading involves investment risks. However, if you follow your account manager’s instructions and conduct thorough research, you can better position yourself in the financial markets. Keep in mind that investment outcomes can fluctuate, which is why it’s important to manage your expectations accordingly.
We appreciate your enthusiasm, but it’s important to understand that trading involves significant risks. Once you are aware of these risks, you can register your trading account. We will verify and approve your account. After that, you can make your deposit and take the next step towards trading! Your account manager will then contact you to assist you in navigating the trading process at RoboFund. Don’t forget the importance of proper risk management, which is facilitated through our user-friendly trading platform.
No, not at all! This is one of the first steps you need to take when registering your account with RoboFund. This process is important to confirm your identity. It’s quite simple, and we’ve already sent you an email with the instructions. If you need more information about verifying your RoboFund trading account, you can visit our KYC process page. Here you will find explanations for all required points.
A notification will be sent to the email address you provided during registration. Please check your inbox regularly. Our back-office team will review your submitted documents and inform you about the approval status. If there are discrepancies or issues, you will also receive an email informing you of what needs to be corrected.
Once all documents are in order and no corrections are needed, your details will be reviewed and processed within an hour, provided they are submitted between Monday and Friday.
Verification is a significant step in our operations at RoboFund. To meet regulatory standards, compliance with guidelines similar to those of regulated brokers is crucial. Therefore, the introduction of a KYC (Know Your Customer) policy and a verification process is essential. Even beyond regulatory considerations, the KYC process at RoboFund is of great importance to ensure we have a clear picture of the individuals using our services.
No problem, we accept various types of identification documents, not just passports. A government-issued ID or a valid driver’s license are also acceptable. If you do not have any of these documents, simply contact our customer service for further assistance.
No worries! Contact your account manager immediately, who will inform the back-office team about the situation and lock your trading account.
If you need to make changes to your personal details, just contact us and specify what information needs to be updated. We will take care of it promptly. If additional information is needed, we will inform you accordingly.
Traders from a variety of countries have the opportunity to invest with RoboFund, with some exceptions, including Afghanistan, Crimea, Cuba, Iran, Iraq, Israel, Japan, North Korea, Sudan, Syria, the USA, and Yemen. Although we currently do not have regulation by an EU regulatory authority, we comply with all applicable regulations and circulars to which other regulated brokers are subject. However, we are actively working to achieve full compliance and regulation, as described on our Regulation page.
Various options are available to get in touch with our customer support team. Our team is ready to assist you and is available 24/5.
By thoroughly understanding every element of a job, one continuously improves. The same concept applies to trading. It would be unwise to invest money into something not fully understood. Therefore, RoboFund offers forex trading to all prime account holders and beyond—not as an incentive to sign up, but as a tool for success on the financial markets. To ensure your trading success, it is crucial to understand both the basics and the nuances of trading.
We are making sure everything is perfect before our academy launches. If you are eager to learn everything about trading and can wait, simply contact your account manager, who will prioritize your registration for the start of our academy.
It’s incredibly user-friendly! When developing RoboFund’s web-based trading platform, we primarily had beginners in mind and made it as simple as possible from the ground up. Additionally, the user-friendliness of this platform is exceptional, as everything is just two clicks away. If you need assistance using it, just contact your account manager. They know the trading platform well and will be happy to help you navigate the RoboFund platform.
Our support team is available around the clock, so you should have no trouble reaching us. If things escalate in rare cases, you can visit our Contact page and find our helpline. Do not hesitate to call us!
If you have a question that wasn’t covered above, feel free to contact one of our account managers by filling out the form below. We aim to respond to all inquiries within an hour.
